Orders & Delivery
Q: Where do you deliver to?
Salvo offers a delivery service from its regional distribution facilities within the UK. Whether you are an independent pizzeria, restaurant, delicatessen or a hotel, Salvo is committed to providing you with friendly, efficient, and reliable delivery right to your premises and according to the schedule that suits you best.
Q: What is my cut off time for next day delivery?
Our cut off times for all Web orders is 18:00.
Q: What happens if I miss my delivery?
We require someone to be at the property to be able to check and sign for the delivery. If you know that in the future you are not available on set delivery days, we can deliver to your neighbour most of the time, or we can have your key to be able to deliver earlier. We will not be able to complete our delivery otherwise and the order will be returned to Salvo, products will be put back in stock and you will need to place a new order.
This can be confirmed/requested by messaging us on Whatsapp or emailing our Customer Services Team on sales@salvo1968.co.uk. Alternatively, you can call us on 0808 122 1968
Q: Can I get a sample before I place an order?
You can request a sample, however this will be subject to review and availability. Please contact your Sales Representative or our Customer Service.
Q: Can I change my delivery address after placing an order?
If your order hasn’t been dispatched yet, we can update the delivery address. Please contact our Customer Services Team as soon as possible
Q: What is the minimum order value?
Our minimum order value depends on your postcode. It ranges from £100 to £150.
Q: What if an ordered product turns out to be out of stock on the day of delivery?
If we have any issues with your order, such as a product appears to be out of stock, we will notify you prior to delivery and rearrange a delivery for the missing item for as soon as possible.
We will send you a courtesy email to say we will rearrange delivery, or in some cases Customer Services will give you a call to rearrange this.
Q: Where is my order?
You’ll receive a notification with your delivery window once your order is out for delivery. Notifications are sent by text and/or email, depending on your communication preference. A link will be sent to you so you can live track your driver.
For deliveries handled by third-party couriers, please contact our Customer Services team by phone or email for updates.
Q: Can I choose my delivery date?
Yes! Depending on your location and our delivery schedule, you’ll be able to pick the day that suits you best at checkout.
Q: Do you deliver to a residential address?
We primarily deliver to business addresses. However, if you’re trading from a home address, please contact our Customer Services team and we’ll check whether delivery to your location is possible. If yes, we will be able to offer residential address deliveries.
Q: Can I collect my order instead of having it delivered?
Yes! You will not be given the option when you place your online order, however, once you do place your order, please give us a call and we will be able to change your order from a delivery to collection.
Q: Where do I collect my order from?
We offer collections from our Cheshunt main warehouse.
Q: Can I leave my order with a neighbour/next door?
Yes. But not when an order has been delivered via a third party.
Q: Can I give special Instruction permamently/one off?
Absolutely! Get in touch with our Customer Services team to add either a one-off note or a permanent instruction. We prefer receiving these by email so we can keep a written record, but you can also give us a call.