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Returns & Support

At Salvo 1968, we are committed to supplying premium Italian food and ingredients to our customers with efficiency, care and reliability. As a specialist wholesaler serving the hospitality trade, our returns and support procedures are designed to ensure clarity, fairness and swift resolution of any issues.

Receiving and Checking Deliveries

When we deliver your order, it is essential that all goods are checked immediately upon arrival and in the presence of our driver or representative. This allows you to:

  • Confirm the order is correct

  • Verify quantities

  • Inspect for any visible damage or faults

Once satisfied, you will be asked to sign the delivery note. A signed delivery note confirms acceptance of the goods as delivered.

Vans-11

Damaged or Faulty Goods

If any goods arrive damaged or faulty, they must be identified and returned at the time of delivery. Items should be refused on the spot, and a signed official receipt obtained from us confirming the return.

We are unable to accept responsibility for damage or defects reported after delivery where these were not noted at the time of receipt. We also cannot be held liable for issues arising from incorrect storage, mishandling, or circumstances occurring after delivery has been completed.

Reporting Loss or Concealed Damage

If an issue is not immediately apparent, any loss or damage must:

  • Be clearly recorded on the delivery documentation

  • Be reported to both the carrier and our office

  • Be communicated within three days of receipt

Prompt notification enables us to investigate and resolve the matter efficiently. Failure to notify us within this timeframe may affect our ability to process a claim.

Order Amendments

Should you need to amend any part of your order, we must be informed prior to delivery. Once goods have been dispatched, changes become significantly more difficult to accommodate. Early communication ensures we can provide the most accurate and efficient service possible.


Please contact Customer Services or let your sales ambassador know as soon as possible.

Customer Service:

Claims and Resolution

Where a valid claim is made in accordance with our policy, we will review the supporting documentation and details provided. Where appropriate, we will arrange a replacement, issue a credit, or conduct further investigation. Our aim is always to resolve matters promptly and fairly.

Our Commitment to Support

We take pride in offering responsive and professional customer service. If you have any concerns regarding your order, delivery or product quality, we encourage you to contact our team as soon as possible. Clear and timely communication allows us to maintain the high standards our customers expect.

Customer Service: